Returns and Exchanges
We hope you are happy with your order. If you’re not perfectly satisfied, you may request a return for your item(s) within 7 days. You will then have a further 14 days follow your request to return unsuitable items. We only accept undamaged, unaltered, unsoiled, unused, unworn, and unwashed products with all original tags remaining intact and attached. The product(s) should be returned in or with its original packaging. We offer refunds but regret we are unable to refund postage charges for the dispatch or return of items.
At this time, we do not offer exchanges. We recommend contacting us to request a return to receive a refund for the unwanted items and place a new order.
HOW TO MAKE A RETURN /
NETHERLANDS / EUROPE and USA
Contact us by email at email@example.com including your name, order number, the item you are returning and your preference of a refund or exchange for different size or fit. We will generate a return shipping label and email it to you, along with instructions on how to make the return.
Please see below for a list of fees by country:
Netherlands: £13 GBP
Europe Zone 1: £18 GBP
(Austria, Belgium, Denmark, France, Germany, United Kingdom, Luxembourg)
Europe Zone 2: £23 GBP
(Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova, Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine)
Alternatively, you can choose to package up your return items securely and post the parcel back to us, using your preferred mail or courier service. Remember to use a recorded service as the goods are your responsibility until they arrive back with us.
Address for Returns:
1015 CR Amsterdam
REST OF WORLD CUSTOMERS
Contact us by email at firstname.lastname@example.org including your name, order number, the item you are returning and your preference of a refund or exchange for different size or fit. We will generate a return shipping label and email it to you, along with instructions on how to make the return. Cost of return is £23 GBP.
We offer refunds but regret we are unable to refund postage charges for the dispatch or return of items. Duties and taxes are also non-refundable.
If we've not answered your question above, please email email@example.com and we'll be happy to help further.
Our office hours are 8am – 5pm (GMT) Monday - Friday. We aim to still reply to your enquiries quickly outside of these hours.